Hourglass (previously Action on Elder Abuse)

We work to protect, and prevent the abuse of, vulnerable older adults and by doing so we also protect other adults at risk of abuse.

One key way in which we address elder abuse is through our unique confidential freephone helpline, which provides information, advice and support to victims and others who are concerned about or have witnessed abuse.

This helpline is available Monday to Friday, 9am to 5pm.

Who we support...

  • Older adults

What we can help with...

  • Freephone helpline
  • Information, advice and support


  • Knowsley
  • Liverpool
  • Sefton
  • St Helens
  • Wirral

Opening hours...

Monday to Friday, 9am to 5pm.