Victim Care Merseyside is the Police and Crime Commissioner’s dedicated service providing free, confidential support for all victims of crime living in Merseyside, tailored to your individual needs.
This service is a specialist package of support designed to give all victims and survivors of crime the best possible help and care to cope and recover in the aftermath of a crime.
Victim Care Merseyside consists of a hub of specially trained staff acting as a single point of contact for all victims and survivors offering access to free, confidential advice and support.
It also includes a range of specialist support services delivered by 10 independent local organisations providing bespoke, dedicated care to the most vulnerable victims of crime, and this website which aims to provide a wealth of information and advice, as well as a directory of more than 60 organisation offering support to victims across Merseyside.
Victim Care Merseyside hub
At the heart of the Victim Care Merseyside service is our team of trained, knowledgeable staff who are on hand to provide free, confidential and non-judgemental advice and support to anyone affected by crime living in Merseyside – real people here to help you.
This local hub is a single point of contact for help and guidance, with a team of specially trained staff available to offer emotional and practical support tailored to your needs.
You can contact Victim Care Merseyside for help whether you have reported a crime to the police or not.
Support is free and confidential.
You can contact Victim Care Merseyside by:
- Calling Freephone 0808 175 3080 on weekdays between 8am and 6pm.
- Requesting support online
Specialist support services
As well as the hub, the Victim Care Merseyside service encompasses a network of independent support services providing specialist care to those affected by the most serious and harmful crimes.
Details of all the specialist Victim Care Merseyside service can be found by clicking here.
If you’ve been affected by any of these crimes, you can request support directly from any of these organisations.
Victim Care Merseyside website
If you don’t feel comfortable speaking to someone yet, this website has been created to act as a dedicated online resource offering advice and guidance.
You can also search our directory of more than 60 local and national organisations providing support across Merseyside which you can search to find the best organisation to help you.
Or ‘request support’ from our team here.
Please note, you cannot use this website to report a crime. If you wish to report a crime, you should always call 999 in an emergency. In all other circumstances please call 101.
Although Victim Care Merseyside takes all reasonable care in preparing and checking the content of this website, it does not guarantee the accuracy or completeness of any information contained on or provided in connection with this website.
Links to third party websites do not amount to an endorsement of such websites or the material contained therein by Victim Care Merseyside. Links from this website are provided as an information service only, and Victim Care Merseyside takes no responsibility for the content of external websites.
If you are dissatisfied with the service you receive from any of the included agencies, you should always contact the agency itself to register your complaint.
All the agencies included in this website will have a complaints process which you can use.
If you have any concerns about an agency being listed on this site, please email here.
Are you missing from this site?
If your organisation offers support to victims on Merseyside and does not feature on this website, please email us here.